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But how do you increase the AOV without sacrificing customer experience? We look at the options and then, while you obsess about your customer, let us focus on the “other” things!

Feeling a little lost in the logistics labyrinth? Let's take a step back and demystify the differences between 1PL to 5PL, helping you pinpoint the perfect supply chain solutions for your eCommerce business.

When it comes to 3PL, the picking, packing and shipping of stock is essential to a positive customer experience. But how do you select the right one?

Managing returns is not just about customer service, it also has financial and tax compliance implications.

The benefit of putting the customer at the centre of everything (including mission) is that it creates this dynamo effect. Delighted customers became repeat customers. Word of mouth reduced the need for large sales and marketing budgets for future customers acquisitions…leading to increased long-term profits, and thus, exponential growth.

Every year, thousands of retail leaders get together for three full days of learning, networking, deal making and well, some laughs too! This year, the NRF expected well over 40,000 delegates at the show representing more than 6,000 brands and over 1,000 exhibitors.